Policies
Refund and Cancellation Policy
Effective from 5 November 2026.
You can cancel any report, question or consultation within 2 hours of payment for a full refund. After that, what you can do depends on the service, and on whether we delivered it on time and as described. Each case is set out below.
⚡ KEY TAKEAWAYS: Refunds and Cancellations
- AstroShala’s refund and cancellation policy gives a full refund on any report, question or consultation cancelled within 2 hours of successful payment.
- A delivered report is final unless it arrived late without notice, is not what the product page describes, or has an error we cannot put right.
- A consultation can be rescheduled once free with 24 hours’ notice; after one free rebooking, each further change or missed call costs 25% of the amount paid.
| Term | Meaning |
|---|---|
| 2-hour window | The time after successful payment in which any order can be cancelled for a full refund. |
| Revised delivery date | The one new date we give when a report will miss its stated delivery time. |
| Late cancellation | Cancelling or rescheduling a consultation with less than 24 hours’ notice. |
| Missed appointment | Not joining within 10 minutes of the start time without telling us beforehand. |
| Rebooking fee | 25% of the amount paid, charged for each consultation change after the free ones. |
| Billing error | A double charge or wrong amount, always refunded in full. |
| Grievance Officer | The contact for formal complaints, at grievance@astroshala.com. |
What this policy covers
This policy covers every service sold on astroshala.com: personalised astrology reports, numerology reports, Ask a Question, and phone, Zoom or Microsoft Teams consultations with astrologer Ekant Sharma. Every service is personal and prepared by hand for the details you give us, which is why the windows below are short.
For anything about an order, write to support@astroshala.com with your order number. Formal complaints go to the Grievance Officer (see the end of this page).
Cancelling a report or Ask a Question order
You may cancel within 2 hours of successful payment, for any reason, by emailing support@astroshala.com with your order number.
- We refund the full amount you paid, with nothing deducted.
- The 2 hours run from the payment time shown in your order confirmation. We go by the time your email was sent, not the time we read it.
- After 2 hours, work on your report has begun and the order cannot be cancelled, except in the cases set out under “After your report is delivered” and “If your report is late”.
Wrong birth details or other information
You are responsible for the birth details, names, questions and email address you give us. Please check them in your order confirmation email as soon as it arrives: a reading is only as accurate as the details it is cast for.
- If anything is wrong, reply within 2 hours of payment and we will correct it before work begins, at no cost.
- After 2 hours, we will still correct the details if work has not started, but we cannot promise it.
- If we prepared the report correctly on details you supplied that later prove wrong, we do not refund or redo it free of charge.
- If the mistake is ours, for example we copied your details wrongly, we correct the report at no cost.
After your report is delivered
A report or answer counts as delivered when we email it to the address on your order. Once delivered, it is final and we do not refund it. Astrology describes tendencies and timing, not certainties, so disagreeing with a reading, or a prediction not coming to pass, is not a ground for a refund.
We will refund in full if:
- the report is late and we did not keep you informed (see the next section); or
- what we delivered is not what the product page describes, for example the wrong report, a report for the wrong person, or one that leaves out a section the page promises.
If something looks wrong or missing, write to us within 7 days of delivery. We will put it right first, by correcting or completing the report at no cost. If we cannot put it right, we refund you in full.
If your report is late
Each product page states its delivery time. If we cannot meet it, we will tell you and give you one revised delivery date, by WhatsApp, email, phone or SMS. If we tell you by phone, we will confirm the new date by email or WhatsApp.
- We told you and gave a revised date: the order stands and no refund is due.
- We did not tell you: you may cancel for a full refund.
- The report is more than 7 days past the revised date: you may cancel for a full refund, even though we told you.
We give one revised date per order. Any later date needs your agreement; if you do not agree, you may cancel for a full refund.
Consultations
Once your appointment is fixed, that time is reserved for you alone. So after the first 2 hours, a consultation can be rescheduled but not refunded, unless we are the ones who cannot keep it.
| Situation | What happens |
|---|---|
| You cancel within 2 hours of payment | Full refund |
| You reschedule with at least 24 hours’ notice, first time | Free |
| You cancel or reschedule with less than 24 hours’ notice, or miss the appointment, first time | One free new appointment |
| Any further reschedule, late cancellation or missed appointment | 25% of the amount you paid, before a new time is booked |
| We cancel, move or miss the appointment | Free new time, or a full refund if you prefer |
- An appointment counts as missed if you have not joined within 10 minutes of the start time and did not tell us beforehand.
- If you join late, the call still ends at its scheduled time.
- Notice is counted from the appointment’s start time as stated in your appointment confirmation.
- To reschedule, reply to your appointment confirmation or write to support@astroshala.com. A new time is booked only when we confirm it to you.
- If the call fails for technical reasons on our side, we offer a free new time; if it fails on yours, we will try to reconnect within the booked time.
Double payments and billing errors
If you were charged twice for one order, or we made an error in billing, we refund the extra amount in full, with no fee deducted. Write to us with your order number and, if you have it, the payment reference from your bank or PayPal.
How we deliver
Every AstroShala service is delivered by email or held online. Nothing is shipped, so there are no delivery charges anywhere in the world.
- Reports and Ask a Question: sent to the email address you gave with your order. Delivery times range from 48 hours for some services to 7 to 10 days for others, depending on the report and the orders in hand; each product page states its own time.
- Consultations: held by phone, Zoom or Microsoft Teams at the time we confirm with you.
- If a delivery email has not arrived by the stated time, please check your spam folder, then write to us and we will send it again.
- If our email bounces because the address on your order is wrong, we will try to reach you by phone or WhatsApp; the delivery date then runs from when you give us a working address.
How to ask for a cancellation or refund
- Email support@astroshala.com from the address on your order, with your order number and what you would like us to do.
- We reply within 2 business days to confirm whether the request qualifies under this policy.
- We issue approved refunds within 3 business days of our reply, to the original payment method and in the currency you paid: Indian rupees through Razorpay, or US dollars through Razorpay or PayPal.
- How long the money then takes to reach your account depends on your bank, card issuer or PayPal; card refunds can take up to one or two billing cycles.
Grievance Officer
If you are not satisfied with our answer to a request, you can raise a formal complaint with our Grievance Officer.
- Grievance Officer, AstroShala
- Email: grievance@astroshala.com
- Address: A 1804, Apex The Florus Apartment, near Maharaja Agrasain Chowk, Sector 18, Vasundhara, Ghaziabad, Uttar Pradesh 201012, India
We acknowledge every consumer complaint within 48 hours, send you a copy of the complaint as we have recorded it, and resolve it within one month of receipt. Please include your order number and a short account of the problem.
Your rights under the law
Nothing in this policy takes away any right or remedy that consumer law gives you, in India or in the country where you live. Where the law gives you more than this policy does, the law applies.
This policy is governed by the laws of India. We may update it from time to time; the version on this page on the date of your order applies to that order. See also our Terms and Conditions and Privacy Policy.